TEXTILES
Swatches
How do I order swatches?
We highly recommend purchasing a swatch before placing an order. In the navigation bar under Textiles select Swatches to purchase individual swatches of each of our available designs. Swatch orders are tax-free and include complimentary shipping.
TRADE
How do I set up a trade account?
We love working with the trade! You can find our trade account application here.
How do I place a trade order?
Once you’ve established a trade account with us, there are two ways to place an order. You can place an order online using your trade discount. Be sure to create an online account with us, so that you can see your past orders, and save your shipping information for a faster checkout process.
If email is easier for you, you can also email us with the details of your order, and we’ll put together an invoice and send you a link for secure online payment. We don’t accept orders over the phone.
Do you have a showroom?
In most territories we’ve chosen to work directly with our trade members. We truly enjoy the one-on-one relationships we’ve developed working this way. Let us know how we can help you.
For our trade members located in Washington D.C., Maryland and Virginia, we have a wonderful sales rep (Dianna Owen - Owen Design Lines) to assist you.
ORDERING
What’s your lead time?
We custom print most orders, with a lead time of 2-3 weeks.
Do you have minimums? Cut fees?
Our minimum order is one yard, and we don’t charge cut fees. Half yard quantities are available on orders of 4+ yards. Contact us so that we can put together a custom invoice for you.
Do you offer CFAs?
The majority of our collection is printed-to-order, and for this reason, we do not offer CFAs (cuttings for approval). However, we stand behind the quality and consistency of all of our products.
How will my order be shipped?
Swatch orders include complimentary shipping via USPS. Textile orders ship rolled, via UPS Ground. We’ll email you with tracking information once your order ships. Contact us with any questions about the status of your order, and we'll be happy to help.
Product quality
We take great care in providing you with a quality product, from our initial design to the final delivery of your order. As is the case with all natural materials, slight imperfections such as small bumps in the ground cloth may lead to slight print coverage irregularity, visible upon very close inspection of your fabric. Subtle variations in color between dyelots is also an inherent characteristic of the digital printing process. We don’t consider these as flaws, but rather part of the unique beauty of working with natural products.
Returns & exchanges
We custom print each order especially for you, and as such, we can not accept returns or exchanges on our textiles. We encourage you to purchase a swatch before placing a textile order. If you believe that your order was damaged during shipping, please take plenty of photos to document it, and contact us immediately so that we can help resolve it.
International orders
We ship internationally. Contact us so that we can help arrange shipping.
resale policies & FABRIC CARE
May I use your textiles to create white labelled products? Throw pillows?
The use of our textiles to create any sort of white labeled products is not permitted. The use of our textiles to create white labeled throw pillows for resale in any sort of brick & mortar or online retail setting is also prohibited.
Fabric care
Most of our textiles are 100% Belgian Linen, and should be dry cleaned only. Our products are not recommended for outdoor use.
Fabric lamination, stain protection, and wall upholstery
We recommend contacting SBI Fine Fabric Finishing about stain protection, wall upholstery backing, and lamination. We’ve worked with them in the past, and would be happy to have your order shipped to them.
CANDLES
CANDLES & CANDLE CARE
How are your candles made?
We’re proud to say that each of our candles are hand poured in-house. We use pure American-grown soy wax, lead-free cotton wicks, and re-usable glass vessels (We think our candle vessels make the perfect juice glasses!). Our fragrances are uniquely crafted from a blend of essential oils and the finest phthalate-free fragrances.
How do I achieve an optimal burn?
The first burn is the most important. To prevent tunneling, allow the candle to burn until the melt pool reaches all sides of the vessel, about 3-4 hours. Always trim the wick to 1/4” before lighting.
How will be candle order be shipped?
Candle orders are processed Monday - Friday (excluding holidays), and generally ship within 2-5 business days. Candle orders ship via UPS Ground with tracking. We’ll email you with tracking information once your order ships.
Returns & exchanges
We want you to love and enjoy the product that you receive. If you’re unhappy with your purchase, email us at info@laurenservati.com so that we can make it right. Be sure to include your order number and the reason for the return in your email.
What if my candle arrives broken?
We’re so sorry that this happened! Despite our best efforts, packages are occasionally damaged during shipping. Email us a photo of the damage, along with a copy of your shipping confirmation to info@laurenservati.com so that we can make it right.
I’d like to sell your candles in my store. Do you offer wholesale accounts?
We’re currently revamping our wholesale program and plan to relaunch in the next few months. If you’d like to be notified when our new wholesale program launches, email us at wholesale@laurenservati.com and we’ll keep you in the loop.